Lead Routing
Classify and route leads from forms and channels.
We use OpenAI, Claude, n8n, Make, Zapier and custom APIs to automate repetitive work and improve decision support and productivity.
Instead of one chatbot, we design data sources, rules, human approval and output systems together.
Classify and route leads from forms and channels.
Automate briefs, drafts, review and publishing.
Knowledge base, ticket classification and response support.
Collect, summarise and report data from multiple sources.
Tasks, follow-up, alerts and customer lifecycle.
Role-based internal and customer assistants.
Permissions, data privacy, error handling, human approval and logging are foundational requirements.
Every engagement covers analysis, implementation, quality assurance, documentation, reporting and the next step.
Analysis of the current state, objectives, data and risks.
Prioritised scope, KPIs and delivery plan.
Technical implementation, development or campaign setup.
Testing, data validation and quality control.
Access, setup, process and usage documentation.
Reporting, learning and the next improvement steps.